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Self Service

According to the Association of Support Professionals the cost for TotalCost of Owning a Solution (TCOS)

  • Phone Support averages about $36.00 TCOS per instance
  • Email Support averages about $25.00 TCOS per instance
  • Self Service is averaging about $7.00 TCOS at cost

Self service reduces your support by 5X !



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This entry was posted on Tuesday, April 29th, 2008 at 1:13 pm and is filed under Project Management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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